Question 1

Do I need to speak Chinese to be treated in Shanghai?

Accepted Answer

No. Your escort speaks your language and is present at every appointment. Medical records are translated so you and your family can read them. You will never be asked to make a medical decision without an explanation in a language you understand.

Question 2

How much will the whole trip cost?

Accepted Answer

Medical fees are set by the hospital and depend on your diagnosis. Our coordination fee is quoted separately and in writing before you travel. You receive an itemised list covering hospital charges, our fee, escort, accommodation and transfers — in your own currency, with no additions later.

Question 3

Can my insurance pay directly?

Accepted Answer

In many cases yes. We prepare the medical records and submit to your insurer for direct settlement. If your insurer requires reimbursement instead, we provide the documentation and invoices your insurer asks for. Confirm with us before travelling and we will tell you what your policy supports.

Question 4

How long does a trip take?

Accepted Answer

A consultation-only visit is usually 3 to 5 days. Diagnostic workup takes 7 to 14 days. Surgery with recovery in Shanghai is typically 2 to 4 weeks depending on the procedure. We give you a realistic timeline after reviewing your records, and we do not promise dates before the hospital has agreed them.

Question 5

Can my family come with me?

Accepted Answer

Yes, and many families do. We book apartments or hotel rooms within walking distance of the hospital, and can arrange travel and a companion visa for whoever you want to bring.

Question 6

What about food, prayer and daily life?

Accepted Answer

We plan this before you arrive: halal or dietary requirements are discussed with the hospital kitchen, prayer space and timing are arranged, and female patients are assigned female escorts and, where the hospital allows it, female doctors. Tell us your requirements in your first message and we will write them into your plan.

Question 7

Will you tell me the truth about my case?

Accepted Answer

Yes. We are a facilitation service, not a hospital, and we never give a diagnosis. But we will tell you plainly if a hospital declines your case, if the expected benefit is small, or if we believe travelling is not the right next step. We do not take a fee for cases we think should not travel.

Question 8

What do you need from me to start?

Accepted Answer

Your reports, imaging and any biopsy or histology results, a short description of what is happening, and a way to reach you. Photographs of printed reports are fine. Send them on WhatsApp or email — there is no obligation after the first review.

Our team

Coordinator — Mongolia and Central Asia desk

Coordinator — Southeast Asia and Indonesia desk

Certified patient escort

Medical translator

Nursing and rehabilitation

Clear responsibilities are more useful than a list of titles.

Patient coordinator

Certified patient escort

Medical translator

Nursing and rehabilitation

Send us your reports. We will tell you honestly whether travelling is the right next step.